Support

Contact us

For questions about your account, a game, or the platform in general, reach out at support@puzzlepost.nl. We aim to respond within two business days.

For publisher enquiries — integration, feed configuration, or licensing — email contact@puzzlepost.nl.

Account & login

Forgot your password? Email support@puzzlepost.nl with your username or email address and we'll help you reset it.
Can't log in? Make sure you're using the correct username or email. If you signed up via Google or Microsoft, use the corresponding sign-in button — not the password form.
Want to delete your account? Go to your account settings and choose "Delete account". All personal data is removed immediately and permanently.
Change email or display name — both can be updated from your account page.

Game issues

The puzzle looks wrong or unfair. Contact us with the date, the game name, and what seemed off — we'll investigate and fix it.
Score not saved. Scores are tied to your session. If you played anonymously, create an account to keep your history across devices.
Game won't load. Try a hard refresh (Ctrl + Shift + R / Cmd + Shift + R). If the problem persists, email us with your browser and device type.

Privacy & cookies

For questions about how we use your data, see our Privacy Policy. To review or change your cookie preferences, use the option at the bottom of any page.

For publishers

If you represent a news publisher and have concerns about how Puzzle Post refers to your publications, or if you'd like to opt out, email contact@puzzlepost.nl. We take these requests seriously and act quickly.